While the use of websites and mobile apps for managing financial services has been steadily growing for some time, the global pandemic created an unprecedented need for digital or “branchless” banking solutions at scale. Now, branchless banking has fully come of age, and more and more customers are demanding that their banks provide them with…
Today’s customers have come to expect highly personalized experiences from organizations they interact with online, especially the banking institutions they work with to manage their money. However, many established regional banks and credit unions are still operating with legacy technology systems that simply can’t meet customer needs without a radical (and costly) overhaul. In fact,…
As financial institutions shift their focus from business continuity back to growth in a post-pandemic world, they must firm up defenses even further in order to keep fraudsters at bay. According to the 2021 Identity Fraud Study by Javelin Strategy & Research report, identity fraud cost U.S residents a total of about $56 billion in 2020…
In simple terms, a cryptocurrency is a digital or virtual form of payment that can be exchanged online for goods and services. Bitcoin and Dogecoin are two of the most widely known cryptocurrencies in existence today, and both have seen their share of news coverage and fluctuations in value in the first half of 2021.…
Consumers are seeking more helpful services from their financial services providers, who are responding by making mobile apps the modern way for them to manage their money. Once little more than a convenient way to check account balances, mobile apps have become an integral part of the financial services customer experience for everything from making…
Based on brand value, Facebook, Apple, Microsoft, Google and Amazon – or FAMGA for short – are among the most valuable companies in the world. Each is a leading provider of their respective core offerings, yet these days all of them are laser-focused on expanding their presence in the digital payments business. It makes sense…
How Artificial Intelligence Makes Dollars and Sense for the Financial Services Industry From digital-only start-ups to traditional brick-and-mortar behemoths, it seems like every organization in every corner of the financial services industry is focused on launching new products and services for consumer lending, spending, investing, saving…the list goes on and on. And the smart enabling…
Buy Now, Pay Later – The Modern Way to Do Layaway The Buy Now, Pay Later (BNPL) industry is a booming business. If you are unfamiliar with the term, or don’t fully understand the concept, think of it as a modern take on the layaway model that rose to popularity during the Great Depression, but…
Today, financial services companies must build relationships with customers who may have never used traditional services before. Incumbents have the opportunity to reach out to a younger generation of consumers by merging with or acquiring dynamic fintech firms. The Online Bank To make these moves work, IT platforms must be robust enough to accommodate these…
Introduction Integration or consolidation is the key to success in a merger or acquisition (M&A) program. This is the process of physically bringing businesses together and IT represents an estimated 60% of synergies by value, the rest coming from areas like office space or workforce. While a great deal of work can be done to…