You may be aware of TSB’s technical woes. Especially if you’re a customer.
Last month, the bank announced it would be upgrading its systems to replace the ones it inherited from Lloyds. After it announced services were back online, customers quickly began complaining. Many were unable to access their accounts at all. Some were able to see the personal details of others through their mobile banking app. Others have seen fraudulent or anomalous transactions on their accounts.
And if that wasn’t bad enough, multiple in-branch services also failed.
In terms of damage to trust in the brand, potentially enormous loss of revenue from normal transactions, and the possibility of regulatory fines, it’s been a tough time for TSB.
To avoid similar service catastrophes, companies need to carefully consider how they select every part of their IT ecosystem. How every part works in harmony with the others. And how they select the companies they choose as vendors and partners.
Infrastructure is no exception to this rule.
Carefully considering the connectivity infrastructure which underpins your IT systems can also make for a vastly smoother operating environment. Preventing the kind of hiccups that can often occur during the upgrade process, when a new (potentially incompatible) framework is ‘layered’ on top of existing systems. Systems that may themselves already exist within a fragile, unpredictable lattice. Which can react explosively when anything new is brought into the mix.
Well planned, well-provided infrastructure means the difference between a stable foundation for the IT department to do great work. And attempting to build a successful user experience and backend on an ever-shifting sea of quicksand.
So, the next time you’re planning an upgrade, remember to ask the important questions first. What are you building? And what are you building it on?
To learn more about ensuring you have the best infrastructure in place to deliver for your organisation, read the report – https://pages.panduit.com/finance-all.html.