Consultative Application Engineering Program to Support Heavy-Duty Equipment OEM Customers

For the many design decisions and application issues encountered, help is needed to identify the cable management products best suited for each application. Panduit provides consultative engineering services to engineers working on Truck, Bus and Heavy Equipment applications. The program, which provides industry best practice recommendations, application specific observations and an optional engineering review, is customized to each OEM customer’s application, resulting in new, innovative designs and products for its customers.

“Panduit draws on its more than 60 years of application engineering experience and robust heavy-duty cable management solutions. We partner with our customers to support their most challenging wire and cable management applications and needs,” said Mark Pfaller, cable tie product strategy manager, Panduit. “From project start through successful completion, we work with designers to identify the right products to achieve optimal application performance for the lowest possible installed costs.”

Consultative Application Engineering is an example of what helps set Panduit apart from many others in the industry. Panduit has moved beyond simply selling customers a product. Having dedicated technical experts providing personalized application support is the culmination of a journey that began more than a decade ago.

“During conversations with our customers, we wanted to better understand their challenges and problems. Taking the time to ask more questions that go beyond a specific product was critical in this journey. Customers helped us recognize a gap that many of them had when it comes to in-house expertise and best practices of specific wire harness applications,” said Pfaller.

This specialized support can be beneficial to both OEMs and the wire harness manufacturer or subcontractor that the OEM may work with for wire harness applications – because they collaborate on producing the best possible final products and both should be knowledgeable in the best practices for the unique applications they’re working within.

The Consultative Application Engineering Program supports OEM design engineers with best practice recommendations, including:

  • Material Review: Panduit will assess material capabilities and call attention to any issues related to high temperature, high vibration conditions, and UV exposure.
  • Installation Practices: Panduit will evaluate installation practices to improve operational productivity and identify opportunities for part consolidation and material use reduction.
  • Tooling Maintenance Program: Panduit will further develop a designer’s tooling maintenance program to promote uptime and reduce the lifetime cost of ownership.
  • Develop Customized Products: Panduit ensures custom solutions are built to optimize every step of the operation for its customer application needs by consulting multiple departments including production, engineering, and quality control.

“The customers who see tremendous value in this service have engineers that are typically very well-versed when it comes to the system they’re working on but they may not have as much expertise in the appropriate wire and cable management best practices for their unique application, so they lean on their partners,” said Pfaller.

Dedicated Research & Development and Testing for OEM Design Engineers

Panduit spends time with each customer to talk about industry best practices, including wire management concepts that have successfully solved problems for other customers and the financial benefits when applying similar solutions to their own applications.

But recognizing general examples don’t necessarily address a customer’s unique needs. A dedicated team of technical sales engineers, advanced product development, and technical application team with deeper expertise provide the next stage of value-added services. Sometimes this means creation of a custom product to fit the exact specification.

Through significant investment in research and development, as well as participation in industry standard bodies to meet new and complex regulatory requirements, Panduit works with its customers’ to meet their exact specifications for the next product cycle, and for technologies on their roadmap in the future. Panduit also ensures rapid integration within and delivery of a high-quality product that is responsible to cost and innovation.

For more information on this program, contact the Panduit Customer Service Group or a local Panduit Sales Representative at 800-777-3300 or cs@panduit.com.

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